FAQ
Browse our FAQ for answers to your questions. Don't hesitate to get in touch with us if you have any additional questions.
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Please allow 24 hours for us to respond to any inquiries.
Q: Can I change or cancel my order after placing it?
We begin processing orders quickly to ensure timely delivery. If you need to make a change or cancel an order, please contact us as soon as possible. While we’ll do our best to help, changes or cancellations cannot be guaranteed once an order has entered production.
Q: Did my order go through?
Once your order is placed, you’ll receive a confirmation email with your order details. If you don’t see it, be sure to check your spam or promotions folder.
Q: I entered the wrong address — what should I do?
Please get in touch with us immediately if you notice an incorrect shipping address. If the order hasn’t shipped yet, we may be able to update it. Cozy Juniper is not responsible for orders shipped to incorrect addresses provided at checkout.
Q: Do you offer gift wrapping or gift messages?
Yes! We do offer gift wrapping. Please be sure to add it to your order and specify what event it will be for.
We have generic wrapping paper for each event, such as birthdays, Christmas, and weddings.
Q: Can I place a bulk or custom order?
For bulk or special requests, please reach out to us directly. We’re happy to discuss options when available.
Q: What are your processing times?
Orders are typically processed within 2–4 business days before shipping. During peak seasons and holidays, processing times may take longer due to increased order volume.
Q: Do you offer international shipping?
Yes! We currently offer international shipping. Please note that international orders can take 30+ days to arrive, depending on the destination and customs processing.
Q: How long does shipping take once my order ships?
Shipping times vary based on your location and the shipping method selected at checkout. Estimated delivery times are provided for reference only and are not guaranteed.
Q: Will my order arrive in time for a holiday?
We recommend placing orders at least 15 days before a holiday. Holiday cutoff dates may vary depending on the holiday and order volume. Shipping delays may occur during peak seasons.
Q: Are you responsible for carrier delays?
Once an order is in the hands of the carrier, Cozy Juniper is not responsible for shipping delays, including those caused by holidays, weather, or carrier disruptions.
Q: How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with tracking information.