Effective Date: December 3, 2025
Company Name: Cozy Juniper
Website: www.cozyjuniper.com
Contact Email: info@cozyjuniper.com

At Cozy Juniper, we want you to love what you receive. If something isn’t quite right, we’re here to help. Please review the policy below to understand how returns, exchanges, and refunds work in our shop.

1. All Sales Are Final (Custom & Made-to-Order Items)

Because each item is made especially for you — including graphic tees, hoodies, baby apparel, and personalized goods — all sales are final.

We do not accept returns or exchanges for:

• Wrong size ordered
• Change of mind
• Color preference
• Ordering the wrong item
• Delays caused by shipping carriers

However…
We always want you to be happy. If there is an issue with your order (misprint, incorrect item, or defect), we will absolutely make it right.
Please reach out within 7 days of delivery.

2. Damaged or Defective Items

If your order arrives damaged or contains a printing error, please email us within 7 days with:

• Your order number
• A description of the issue
• Clear photos of the item
• A photo of the packaging (if damaged in transit)

Once reviewed, we will:

• Replace the item at no cost or
• Issue a store credit if replacement is not possible

We may ask you to return the item in some cases, but most replacements are processed without requiring a physical return.

3. Incorrect or Missing Items

If we accidentally send the wrong item or if something is missing from your order, we will correct it right away.

Contact us at info@cozyjuniper.com within 7 days of delivery so we can send the correct item or resolve the issue.

4. Exchanges

Because our products are made to order, we cannot offer exchanges for size or style.
Please double-check the size chart before placing your order.

If you need help choosing a size, we’re happy to guide you.

5. Order Cancellations

Orders can only be canceled within 2 hours of being placed.
After that window, production begins, and cancellations are no longer possible.

To request a cancellation within the 2-hour timeframe, email us immediately at info@cozyjuniper.com with your order number.

6. Lost or Delayed Packages

Once an order is handed to the carrier, delivery timelines are out of our control. We are not responsible for:

• Lost packages due to incorrect addresses
• Carrier delays
• Packages marked “delivered” but not located

If the carrier loses a package, we can assist you in filing a claim.

If your item is marked as delivered but missing, please check:

• With neighbors
• Your mailbox or parcel locker
• The delivery carrier
• Your local USPS/UPS office

We will do our best to help, but replacements are not guaranteed for stolen or incorrectly delivered packages.

7. Final Sale Items

The following items cannot be returned or refunded:

• Sale items
• Clearance products
• Personalized or custom designs
• Gift cards
• Items purchased using discount codes of 40% or more

8. Contact Us

Your happiness matters to us. If you have any questions or need help with your order, reach out anytime:

Cozy Juniper
Email: info@cozyjuniper.com

We are here to help make things right.